Credit union tech provider Mahalo Banking has been tapped by Rocky Mountain Credit Union (RMCU) as it looks to upgrade its digital banking operations.

RMCU taps Mahalo for digital banking upgrade

Montana-based RMCU says it selected Mahalo thanks to its “easy-to-use” unified banking platform that integrates various customer channels with the credit union’s core.

As a credit union service organisation (CUSO), Mahalo Banking provides online and mobile banking solutions for credit unions. Mahalo says its platform was designed by individuals who have worked in the credit union industry, with RMCU vice president of project change Erin Johnston adding Mahalo is “credit union first”.

“In the past, we have worked with vendors who have over committed to providing services for us and our members, and then under-performed in the delivery,” Johnston says.

Mahalo chief operating officer Denny Howell adds: “We’ve worked hard to support the RMCU team in implementing a positive conversion experience that keep challenges to a minimum, while being sure we did not cause unintended disruptions for the members.”

Non-profit financial cooperative RMCU, which has $360 million in assets, serves more than 25,000 members.

In July, Mahalo raised $20 million to support its next phase of growth.


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